At US Online Pharmacy, your satisfaction is our priority. We want you to feel confident in every purchase. To ensure the best service, we have established a clear and customer-friendly returns and refund policy.

Eligibility for Returns:

• You can return your purchase with a valid sales receipt within 7 days from the date you receive your order.
• Items NOT eligible for a return or refund:
  • Products that have been opened, used, or tampered with.
  • Items without their original packaging and seal intact.

Inspect Your Order Immediately:

We encourage you to inspect your order as soon as it is delivered. If you receive a damaged, expired, or incorrect product, you must notify our Customer Service team within 48 hours of receiving the product. Please contact us via:

• WhatsApp: 01000822310

Provide the following details:

• Photos of the product(s)
• Your order number
• A description of the issue

Our support team will review the details and work with you promptly to resolve the issue to your satisfaction.

Return Process:

1. Initiate the Return: Contact our Customer Service team via WhatsApp to initiate your return.
2. Return Approval: Once the return is approved, you will receive instructions on how to send the product back.
3. Inspection and Notification: Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund.

Refunds:

• Approved refunds will be processed within 3 days.
• Refunds will be issued to the original payment method used for the purchase.

Important Notes:

• Shipping charges are non-refundable unless the return is due to a damaged, expired, or incorrect product.
• Items sent back without prior approval will not be eligible for a refund.

If you have any questions or need assistance, our Customer Service team is here to help. Contact us via WhatsApp at 01000822310. We’re committed to making your experience with US Online Pharmacy exceptional.