Refund and Returns Policy

At US Online Pharmacy, your satisfaction is our priority. We want you to feel confident in every purchase. To ensure the best service, we have established a clear and customer-friendly returns and refund policy.

Eligibility for Returns:

• You can return your purchase with a valid sales receipt within 7 days from the date you receive your order.
• Items NOT eligible for a return or refund:
  • Products that have been opened, used, or tampered with.
  • Items without their original packaging and seal intact.

Inspect Your Order Immediately:

We encourage you to inspect your order as soon as it is delivered. If you receive a damaged, expired, or incorrect product, you must notify our Customer Service team within 48 hours of receiving the product. Please contact us via:

• WhatsApp: 01000822310

Provide the following details:

• Photos of the product(s)
• Your order number
• A description of the issue

Our support team will review the details and work with you promptly to resolve the issue to your satisfaction.

Return Process:

1. Initiate the Return: Contact our Customer Service team via WhatsApp to initiate your return.
2. Return Approval: Once the return is approved, you will receive instructions on how to send the product back.
3. Inspection and Notification: Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund.